Return Policy Page
1. Return/Refund Request
1.1 Subject to the terms and conditions of this Return and Refund Policy and the Terms of Service, the buyer may request the return of the purchased items (“Items”) and/or a refund before the expiration of the tksp Guarantee period. Terms of Service.
1.2 The tksp Guarantee is a service provided by tksp at the request of users to help them resolve certain conflicts that may arise during the transaction process. Users can resolve disagreements privately or contact their local authorities to assist them in resolving any disputes before, during, or after using the tksp Guarantee.
2. Return Request
2.1 Buyers may only request a refund and/or return in the following circumstances:
The buyer did not receive the item;
The item was defective and/or damaged upon delivery;
The received item was incomplete (missing quantity or accessories);
The seller delivered an item to the buyer that did not conform to the agreed specifications (e.g., wrong size, color, etc.);
The item delivered to the buyer differs significantly from the description provided by the seller in the item list;
The received item is a counterfeit*;
The received item has physical damage (e.g., dents, scratches, breakage);
The received item is defective (e.g., malfunctioning, not working as expected);
The seller must send his/her confirmation to tksp to acknowledge the agreement through a private agreement with the seller; or
Change of mind*
*The Change of Mind Return Policy applies only to certain categories and is limited to certain sellers.
**The Counterfeit Goods Return Policy applies only to tksp Mall sellers.
2.2 Buyer requests must be submitted through the tksp mobile application.
2.3 tksp will review each buyer's application on a case-by-case basis and decide at its sole discretion whether the buyer's application is successful.
2.4 Please note that if required by tksp, the buyer must ship the goods to the location designated by tksp within ten (10) calendar days after submitting the return request.
2.5 tksp will decide at its sole discretion whether to approve your refund and return request. The buyer acknowledges and agrees that tksp's decision is final, decisive, and binding, and undertakes and agrees not to bring any action or otherwise make any claim against tksp or its affiliates in respect of such decision.
2.6 If the buyer has initiated legal proceedings against the seller, the buyer may provide tksp with formal notice from the relevant authorities requesting tksp to continue holding the purchase funds until a formal ruling is made. tksp will decide at its sole discretion whether it is necessary to continue holding such purchase funds.
3. Right of Preferred Seller
3.1 If you are a preferred seller, you should have already received separate written notice from tksp informing you of your selection to participate in the tksp Preferred Seller Program. If you decide at any time not to participate in the tksp Preferred Seller Program, please notify tksp in writing; otherwise, you will be deemed to have opted to continue participating in the tksp Preferred Seller Program and agreed to the terms and conditions set forth in this Refund and Return Policy. tksp may suspend or remove any Preferred Seller from the tksp Preferred Seller Program at any time at its sole discretion.
3.2 tksp's decision to approve a refund or return pursuant to Section 2 above is binding on the relevant Preferred Seller. The Preferred Seller agrees to comply with and do all necessary steps to make the Buyer's refund or return request effective and approved by tksp.
3.3 For any refund or return request approved by tksp, tksp will notify the Preferred Seller by email (“Email Notification”) and organize the shipment of the returned item to the address provided in writing by the relevant Preferred Seller to tksp to complete the refund and return process, provided that address is located in the country where the relevant item is listed for sale on the website (“Local Address”). If the preferred seller fails to provide a local address for the returned goods or otherwise fails to accept the return within a reasonable time (as determined by tksp), tksp reserves the right to dispose of such goods in any manner it deems appropriate, and the preferred seller shall be deemed to have forfeited all rights to the goods. If the preferred seller does not receive the returned goods, the preferred seller must notify tksp within seven (7) days of receiving the email notification (the “Notification Period”). Failure to notify tksp within the Notification Period shall be conclusive evidence and result in the preferred seller accepting delivery of the goods, and the preferred seller agrees not to make any claim or raise any dispute regarding any such goods.
3.4 Notwithstanding the foregoing, tksp may, at its sole discretion, decide not to return goods for which a refund or return has been granted, and the preferred seller shall be deemed to have forfeited all rights to the goods.
3.5 For any refund or return received by tksp but rejected by tksp, tksp will organize delivery of the goods to the address of the relevant buyer in accordance with Section 2 above.
3.6 If tksp approves any refund or return request, the preferred seller may appeal the decision by contacting tksp and providing evidence supporting the appeal. If tksp supports the preferred seller's appeal, it will pay the preferred seller all or part of the purchase price. The preferred seller acknowledges and agrees that tksp's decision is final, decisive, and binding, and undertakes and agrees not to bring any legal action or otherwise make any claim against tksp or its affiliates in connection with the decision.
4. Rights of Regular Sellers
4.1 For the purposes of this Refund and Return Policy, a regular seller refers to a seller who is neither a marketplace seller nor a preferred seller.
4.2 When tksp receives a buyer's request for a return and/or refund, tksp will notify the seller in writing. The seller may respond to the buyer's request in accordance with the steps provided by tksp in the written notice. The seller must respond within the time frame specified in the written notice (the "Specified Period"). If tksp does not receive a message from the seller within the specified period, tksp will assume that the seller has not responded to the buyer's application and will continue to evaluate the buyer's application without further notice to the seller. tksp will review each seller's response on a case-by-case basis and determine at its sole discretion whether the buyer's application is likely to succeed under the circumstances stated by the seller.
5. Returns and Exchanges
5.1 To enjoy a hassle-free experience when returning goods, the buyer shall ensure that the item, including any free items, such as accessories provided with the item, is returned to the seller in the condition received by the buyer at the time of delivery. We will advise the buyer to take photos of the goods upon receipt.
6. Return Shipping Costs Liability
(a) In the event of unforeseen errors by the seller (i.e., damaged, defective, or incorrect items delivered to the buyer), the seller shall bear the buyer's return shipping costs.
(b) In the event of a change of mind by the buyer, the buyer shall obtain the seller's consent before returning the goods, and the buyer shall bear the return shipping costs.
(c) In the event of a dispute between the buyer and seller regarding who is responsible for the return shipping costs, tksp will determine at its sole discretion who shall bear the return shipping costs. 7. Refunds
7.1 Buyers will only receive a refund after tksp receives confirmation from the seller that the seller has received the returned goods. If tksp does not receive a response from the seller within the specified time, tksp has the right to refund the applicable amount to the buyer without further notice to the seller. The refund will be returned to the buyer's credit/debit card or designated bank account, whichever is applicable.
8. Communication Between Buyers and Sellers
8.1 tksp encourages users to communicate with each other when problems arise during transactions. As tksp is the platform for users to conduct transactions, buyers should contact the seller directly to resolve any issues related to the purchased goods.
Last Updated: August 2, 2025
